ANGER MANAGEMENT
Anger is probably one of the most poorly managed emotions in our society. It can easily be our enemy or friend. Knowing how to recognize, express and manage anger appropriately will help you to maintain your sanity, remain focused, resolve problems peacefully and protect your health. Learn some underlying causes of anger and ways to manage it appropriately and effectively. Also, learn effective strategies and tools to aid your ability in reducing, managing and preventing anger when interacting with others, especially in your work environment.

BRIEFING SKILLS THAT WORK
Delivering a briefing can sometimes cause anxiety and stress. Learn how to appropriately plan, research, prepare, and deliver a briefing that is mission-centered and outcome-driven. Learn effective steps and strategies to using various tools to enhance the quality and outcome of your briefing. Come prepared to learn and practice all phases of the briefing process, including good time management and how to recognize and manage stress and anxiety.

BUILDING A WINNING TEAM
Are you aware that when two or more employees work together to achieve a common goal oftentimes brings challenges and obstacles? Creating and maintaining a focused, proactive, supportive and productive team is worth the time, investment, energy and rewards. Attend this high energy course and training and experience what is required to create and maintaining a supportive, collaborative and high performance team. Learn the attitude and behaviors needed to sustain a positive, healthy, supportive and productive team. Learn the communication styles and phases of building a mission-centered and outcome-driven team. You will leave this training with the knowledge and understanding needed to be move forward to building and maintaining a positive, productive and successful team. When one invests in all, all becomes one!

CHANGE MANAGEMENT
Making changes for most adults, especially in the workplace, can be frustrating, challenging and difficult. Learn how change can be healthy, positive, beneficial and rewarding. Also, learn effective steps and strategies to adjusting to change that will minimize frustration and resistance, and maximize your time, space and resources in an ever changing climate and culture.

COACHING FOR POSITIVE AND PRODUCTIVITY
Coaching is an essential skill that can help increase employees growth and development. Coaching also can help increase employees accountability and productivity, while at the same time serve as a tool to help improve communication, collaboration and teamwork. This training will explore the do’s and don’ts when coaching and provide techniques and strategies that increase a person’s abilities to an appropriate and effective coach.

COMMUNICATING WITH PURPOSE AND PRINCIPLES
Effective and appropriate communication is a must in most work environments. Communicating without a clear purpose and a hidden agenda can cause confusion, division, conflict and unhealthy relationships. This course or training will increase your understanding and skills related to communicating with clarity, purpose and consistency. You will learn and practice effective and appropriate communication strategies and tools that work. You also will learn techniques that can aid your efforts to be clear and precise when communicating your feelings, thoughts, expectations, goals, and expected outcomes. This professional development training will help you learn how to communicate with purpose and principles. Come and learn how to communicate using manner, content and timing as your foundation and structure to do it the appropriate and effective way.

CONSTRUCTIVE CRITICISM AND DISCIPLINE FOR MANAGERS AND SUPERVISORS
This course is designed to equip managers and supervisors with the knowledge and understanding that will increase and improve their ability to provide effective and appropriate criticism. Managers and supervisors will learn practical communication techniques that will help them establish and maintain positive and productive relations when providing constructive criticism to employees and co-workers. This course also will provide managers and supervisors with information to help improve their discipline skills. Managers and supervisors will learn a ten step problem solving process that works when interacting with difficult employees.

CREATING A SAFE, HEALTHY, AND PRODUCTIVE WORK ENVIRONMENT
Working in an environment that is safe, healthy, supportive and productive can extend most employees career. Learn what attitudes, behaviors and actions are needed to create and maintain a working environment that everyone can appreciate and enjoy. Learn how a person’s attitude and behavior can impact and shape the climate and culture of the work environment. Attend this training and examine what really matters in the work environment and how best to create a work environment where mutual respect, collaboration, honesty, flexibility and teamwork is a normal part of the work day.

DEALING WITH DIFFICULT PEOPLE
Tired of emotional and intellectual overload when interacting with one or more difficult individuals. If this is your position, you need to attend this training. Learn appropriate strategies and techniques to maintaining your emotional intelligence, boundaries, and professional integrity. Also, learn proven communication, problem-solving and decision-making skills that work when interacting with a difficult person. You will leave this training with a greater sense of self-awareness, self-confidence and self-discipline that will help you maintain your composure and dignity when dealing with a difficult person.

EFFECTIVE LISTENING SKILLS
Listening once is an easy act to achieve. Listening twice has never been easy, but when practiced will make a positive difference in creating the appropriate foundation for a mutual beneficial exchange. Listening twice is a technique that can only be learned through training and practice. This training will give you the tools to listening attentively, effectively and appropriately. Learn various listening styles and methods to improving your ability to screen in and screen out specific information with confidence and clarity. Learn how to listen with purpose and confidence.

EFFECTIVE AND POWERFUL PRESENTATION SKILLS
Yes, you too can be an effective and powerful presenter! Learn what the experts do to be such outstanding speakers, trainers and presenters. Learn the techniques, strategies and tools needed to improve your presentation. This course and training will teach you how to organize, design and delivery a presentation that will captivate your audience and get the job done the right way. Learn how to structure and deliver a presentation that will be appropriate, effective, goal-centered and outcome-driven. Leave this course and training ready to be a better presenter and speaker.

GRAMMAR SKILLS TO IMPROVE COMMUNICATIONS
Writing and writing appropriately is two different things. Learn and practice the basic skills of writing appropriately and effectively. Also, learn the connections between effective writing and standard grammar usage and mechanics. This training will teach you how to minimize and eliminate unnecessary words and phrases. Learn the basic fundamentals and principles of grammar and appropriate usage of abbreviations, punctuations, quotations and capitalizations. You will leave this training with greater knowledge and understanding related to improving your grammar skills and becoming a much improved writer.

HIGH PERFORMANCE TEAMS
High performance teams can be the difference in moving at a faster pace to transforming the mission into a reality and principles into practice. Learn the attitude and behaviors of high performance teams. Learn what separates high performance teams from low performance teams. earn strategies and steps you can take to help create and maintain a high performance team. This course and interactive training will equip you with the knowledge and understanding that is the trademark for high performance teams.

INTERPERSONAL COMMUNICATION SKILLS THAT WORK
Interpersonal communication is a two-way street. There is a sender and a receiver of the message. Attend this training and leave knowing how to create the right forum when communicating with diverse populations. This training will increase you knowledge, understanding and skills related to communicating appropriately and effectively. You will learn various intercultural communication styles, patterns and approaches. This training will educate you as to the value and benefits of mastering the timing, content and manner when communicating with others.

INTRODUCTION TO SUPERVISION
Transitioning from employee to supervisor creates challenges as well as benefits and rewards. Learning what works and what doesn’t work in your new role as manager or supervisor is a must to your survival and success. This training will definitely give you additional tools and skills that will increase your effectiveness and productivity when transitioning from employee to supervisor. Learn essential communication, problem-solving, team building and decision-making skills that will support your goal to establish and maintain credibility, respect, cooperation and productivity in your new position.

LEADERS WHO MAKE A POSITIVE DIFFERENCE
There are some unique and special qualities and characteristics that set leaders who make a positive difference apart from other leaders. This up, close and personal training will examine and clarify the attitudes and behaviors of leaders who make a positive difference. This training also will identify and discuss ways to improve and strengthen one’s character, communication, decision-making, problem solving, and negotiating skills. Come and leave prepared to serve as a leader who will make a positive difference.

LEADERSHIP SKILLS FOR NON-SUPERVISORS
Whether you are leading a team, managing a project, or fulfilling your role and responsibilities as an employee, you can possess and exhibit leadership skills. Learn what it takes to serve as a competent, responsible, reliable and accountable leader, regardless of your position, title, role or responsibilities. This training will increase your knowledge, understanding and leadership skills as a non-supervisor or when serving in a non-leadership role. You will learn leadership skills that are appropriate and applicable while serving in any position. .

MANAGING CHANGE DURING TOUGH TIMES
To change and to change for the better is two different things. This high energy interactive training will introduce you to some techniques, strategies and tips that will help you to confront and manage change in a positive and constructive manner. You will learn some of the benefits and positive results when accepting and managing change, both personally and professionally. This training is about changing for the better. You will leave this training believing and knowing you have what it takes to change and to change for the better regardless of the obstacles or challenges.

MANAGING CONFLICT PEACEFULLY
In too many relationships and work environments, conflict is present and it is real. Managing conflict can be challenging and be very rewarding, when done properly. Learn effective ways to enhance your understanding and skills when dealing with conflict. Learn some tools and strategies to maintaining self-control, focus and patience. Learn appropriate steps to addressing
and resolving conflict constructively and peacefully. Learn a problem solving and conflict resolution process that works.

MEETING MANAGEMENT SKILLS
Do you look forward to managing meetings? Do you ever feel frustrated when attempting to manage a meeting that is headed down the wrong road? This training will inform you how to effectively plan, prepare, organize, facilitate, manage and evaluate a meeting. Learn various skills and techniques to maintaining focus, cooperation and resolving differences or problems quickly and constructively. Also, learn six important factors that can influence the success or failure of a meeting.

MENTORING FOR POSITIVE AND PRODUCTIVE CHANGE: FOR MENTEES ONLY
Being a mentee is a beneficial and rewarding experience. Learn how being a mentee can work to your advantage and provide you with additional resources that will support your personal and professional growth and development. Learn how a mentoring program will increase your knowledge, understanding and skills. Learn how being a mentee is proactive, rewarding and for your best interest. Learn the mentoring process and ways to create a mentoring agreement that is goal-centered and results-driven. Leave this course and training knowing ways that mentoring can make a positive difference in helping you achieve your goal.

MENTORING FOR POSITIVE AND PRODUCTIVE CHANGE: FOR MENTORS ONLY
Mentoring is a great tool for providing guidance, support and modeling for any employee who is invested in improving their attitude, behaviors or work performance. Mentors can make a positive difference helping employees make proactive and meaningful changes and contributions to the agency. Learn qualities and characteristics needed when serving as a mentor. Learn the mentoring process and what it takes to serve as a responsible mentor. Learn how best to utilize your knowledge, understanding and experiences for the best interest of the mentee and agency. Learn ways to maximize the mentoring relationship and to create a mentoring agreement that promotes growth and development in the mentee.

PARTNERSHIPS THAT WORK
Creating partnerships that are mission-centered and outcome driven can lead to greater levels of creativity, collaboration and productivity. Partnership also can help save time and enhance the delivery of services. This training will explore different types of partnerships and how each can be used to meet your goals and objectives. You will learn practical and specific approaches to creating and maintaining different partnerships that work.

PERFORMANCE MANAGEMENT TOOLS THAT WORK
Accountability, teamwork, responsibility and results are major standards most organizations want to experience and achieve. Learn the essential attitudes, behaviors and works habits needed to successfully accomplish the mission and goals of the agency and your job objectives. This training will examine a process and steps to creating performance management tools that are either goal or objective-centered and outcome-driven. This training also will provide techniques for maintaining accurate documentation and self-assessment and evaluation information.

PROACTIVE AND EFFECTIVE PROBLEM SOLVING
Want to discover how you can address and solve problems, free of frustration and anxiety. Learn strategies and methods that will help you make decisions and solve problems constructively and appropriately. This training will teach you ten steps to effective problem solving that works. This training also will give you creative problem-solving techniques that are applicable when interacting with one or more individuals.

PROFESSIONALISM IN THE WORKPLACE
Have you considered what is appropriate and acceptable professionalism in the workplace? Professionalism in the workplace is a topic that should be of major interest to every employee, regardless of position, role, responsibilities or years of experience. Learn what is required when serving as an employee who is also a professional. Learn how your attitude and behaviors impact accomplishing the mission and goals of the agency and team. Learn the uniqueness of a professional who exhibits the attitude and behaviors that are grounded in the mission and standards of the agency. Attend this course and training knowing that you will leave with useful knowledge and understanding related to ways to improve your professionalism and be self-directed
to do what is right and best for the agency.

STRATEGIC PLANNING
Strategic planning can be a fun, exciting and a rewarding experience. It also can be challenging, frustrating and time consuming. Learn various approaches to creating, implementing and evaluating a strategic plan that is mission-centered and outcome-driven. This training will offer a strategic planning process that can serve as a guiding tool to drive employee and agency performance and productivity. This training also will provide you with the required steps to moving the planning process forward with a high level of responsibility and accountability.

STRESS MANAGEMENT
Is stress a normal part of your work day or lifestyle? Are you tired of stress managing you, rather than you managing your stress? Learn effective strategies and techniques to managing and minimizing your stress. Learn ways to identify and minimize triggers that causes you to experience stress. This course and training will educate you about the signs, symptoms, causes and consequences of personal and interpersonal stress in your workplace and lifestyle. You will engage in exercises that will enhance their knowledge, understanding and ability to effectively identify, manage and reduce personal or professional stress in the workplace. Learn the steps to creating a stress reduction and management plan that can work for you.

TIME MANAGEMENT
Do you ever find yourself multi-tasking and still not having enough time to do what you really need to do? If you are in this category, attend this course and training and learn strategies to improving your time management skills. Learn strategies and techniques to managing your time appropriately, effectively and efficiently. Learn steps to preparing, implementing and evaluating daily and weekly requirements. Learn the value and benefits of prioritizing and developing a
time management plan. Learn how to make the most of your limited time by managing your time wisely. Do yourself a favor and arrive on time for this important course and training.

TRANSFORMING PRINCIPLES INTO PRACTICES
Most employees aspire to accomplish specific goals during their lifetime. Even in the workplace, employees often times want to be their best and give their best. What are the contributing factors that can help a person transition a belief or principle into practice or actions? Attend this course and training and learn steps to moving beyond where you are to where you want to be? Learn strategies to transforming one or more principles into practice. Learn a step-by-
step process that will help you identify what you need to do to increase your effectiveness, productivity, outcome or results. Learn fifteen must do’s for transforming your principles into practices. This course and interactive training is designed to help you soar beyond the limitations.

VALUING DIVERSITY
As the work culture becomes more diverse, there is the need for employees to become more aware and knowledgeable of the impact of diversity in the workplace. This course and training will increase your understanding about the value and benefits to establishing and maintaining relationships and a workplace that respects and values diversity. Learn how attitudes, behaviors, norms, values and assumptions that can either facilitate or block the development of authentic, supportive, and productive relations with co-workers and customers. Learn how various structures, functions and cultural dynamics impact how a person responds to and values diversity. Attend this course and interactive training and leave with a new awareness and appreciation for the various types and functions of diversity in the workplace.

WRITING WITH PURPOSE AND GOALS
Do you find yourself pondering over the most effective and appropriate ways to write a sentence or paragraph? Writing and writing with purpose and goals is two different things. Learn the process and essentials to improving your writing skills. This training will engage you in activities that will refine and increase your effectiveness when creating written communications. You will learn and practice the basic skills of writing effectively and explore the connections between effective writing and standard grammar, usage, and mechanics. You will leave this course and training a better writer.

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